When will my order ship?
We typically ship orders within 1–3 business days of receiving your payment. If processing times extend due to holidays or special occasions, we'll promptly inform you via email.
Custom Orders
Some products offer customization options, which are listed directly on the product page. If customization is available, you’ll see it there.
Have something more specific in mind? Feel free to reach out before ordering—we’re always happy to explore what’s possible.
Just a heads up: custom orders may require additional production time, and lead times can vary depending on the request. We’ll confirm all details with you before getting started.
Do you offer free shipping?
Yes! We offer Free US Domestic Shipping on order at $120 and more; Free International Shipping on order at $200 and more.
Please review Shipping Policy for more information.
Additionally, during special sale seasons, free shipping promotions may also be available on purchases reaching a certain order amount—please refer to our shop announcement or current promotions for specific details!
Do you ship internationally?
Absolutely! International shipping rates are calculated at checkout.
🌍 International
• Free Shipping on orders $200+
• $36 USPS Ground Advantage (7-21 business days)
We use Delivered Duty Paid (DDP) for international orders. This means all customs fees, import taxes, and local regulations are covered at checkout, ensuring no additional charges are requested upon delivery.
International Duties & Taxes
We ship all international orders Delivered Duty Paid (DDP). All duties, taxes, and customs fees are calculated and collected at checkout.
This ensures that the price you see is the final price you pay, with no surprise charges or carrier fees due upon delivery. Once shipped, you will receive a tracking number; for real-time updates, please contact the carrier directly.
Can I cancel or change my order?
We understand plans can change. We accept cancellations or order modifications within 1 hour after your purchase.
Please contact us through Contact US portal immediately if you need to make any adjustments.
After this time, your order may already be in processing and cannot be canceled.
Do you offer gift wrapping?
Absolutely! All jewelry orders come with our signature gift box, complimentary with every purchase.
For socks and other textiles, we believe in packaging that feels as good as it looks—thoughtfully designed, eco-friendly, and made to brighten your day. :)
If you’re gifting and want to make it even more personal, additional gift wrapping is available at checkout to help your loved one feel extra special.
How should I care for my items?
Care instructions are provided on each product page and tailored to the specific materials and construction of the piece. Following these guidelines will help keep your item looking its best over time.
Taking care of your items ensures they stay beautiful and wearable for years to come. If you're unsure about a specific material, feel free to message us—we're happy to guide you.
What if I entered the wrong shipping address?
Please double-check your shipping info before placing your order. If you realize an error, contact us immediately. We’ll do our best to update the address if your order hasn’t shipped.
Unfortunately, we can’t guarantee replacements or refunds if the order is lost due to an incorrect address provided at checkout.
Artist & Designer Collaborations
We love connecting with artists and designers who are curious, experimental, and aligned with the ToBeNamed Studio spirit.
If you’re interested in collaborating, just reach out and say hello. Share whatever feels right — a link, a project, or simply an idea. While we can’t collaborate with everyone, we value creative exchange and are always open to new conversations.
